Our job-related personality tests measure what really matters
The Work Preferences Questionnaire
(WPQ) measures people's job-related personality traits in important areas. Individuals complete the WPQ by indicating "agree" or "disagree"
to a wide variety of easy-to-understand statements.
Responses to our personality inventory are used to develop a personality
profile that helps to identify individuals best suited to jobs of interest.
We have developed different Work Preferences Questionnaires for different jobs. Our "full-version" WPQs usually contain five or six of the
personality scales indicated below. Our "short-version" WPQs contain three of the
personality scales indicated below. Personality scales measure essential personality traits contributing to job success.
Industriousness
This scale assesses people's willingness to exert a
high level of energy on one's job to satisfy organizational expectations regarding productivity.
Individuals who score high on this scale:
- Tend to demonstrate a high degree of energy and to work faster than other individuals
- Are inclined to produce work results in a timely manner
- Emphasize efficiency when performing job tasks
- Are motivated to remain committed to job activities and to complete them even when
obstacles impede progress
- Are characterized as being diligent, efficient, energetic, enthusiastic, expeditious,
and persevering
Quality Orientation
This scale assesses people's inclination to produce
work outcomes that are accurate and complete. Individuals who score high on this scale:
- Have high personal standards of performance
- Are interested in completing tasks that require attention to detail and thoroughness
- Generally demonstrate work behaviors that reflect an appreciation for quality
- Tend to use a systematic approach for achieving job objectives
- Are characterized as being detail-oriented, focused, methodical, organized,
precise, and thorough
Organizational Commitment
This scale assesses people's commitment to the values,
goals, and policies of their employer. Individuals who score high on this scale:
- Tend to believe that organizations who compensate and treat individuals fairly deserve
commitment from their employees
- Are highly motivated to meet or exceed productivity and quality standards on their job
- Are willing to help co-workers in order to achieve organizational objectives
- Are more likely to maintain an acceptable attendance record and to remain employed
longer than their less-committed counterparts
- Are characterized as being accountable, adaptable, content, dedicated, dependable,
and team-oriented
Personal Accountability (Customer Service Jobs)
This scale assesses people's willingness to assume full responsibility for their own actions
and decisions. Individuals who score high on this scale:
- Tend to use work time conscientiously
- Consistently follow through on promises and agreements
- Typically provide truthful answers to questions
- Understand the importance of maintaining professional and business ethics
- Are characterized as being conscientious, dependable, ethical, honest, responsible,
and trustworthy
Personal Accountability (Collection Representative Jobs)
This scale assesses people's beliefs and attitudes
regarding the importance of assuming personal responsibility for one's own decisions
and actions. Individuals who score high on this scale:
- Have a strong conviction that people are ultimately accountable for their own behavior
- Tend to be outspoken proponents of responsible behavior regarding financial matters
- Believe that people who do not pay their bills need to act more responsibly and
should be expected to address problems they have created
- May not demonstrate much sympathy for people who refuse to pay their debts since
they view this negligence as a form of social injustice
- Are characterized as being conscientious, creditworthy, ethical, fair-minded,
high-principled, and straightforward
Customer Service Attitude
This scale assesses people's interest and willingness to establish and maintain friendly relationships with customers.
Individuals who score high on this scale:
- Tend to relate to customers in a friendly and courteous manner
- Usually demonstrate appreciation and respect for customers' values, ideas, and perspectives
- Prefer to work with others in a "team environment" to achieve organizational objectives
- Are more likely to remain calm and use tact when resolving problems with customers
- Are characterized as being cooperative, extroverted, friendly, helpful, patient, and self-controlled
Teamwork / Co-Worker Relations
This scale assesses people's interest and willingness to establish and maintain cooperative relationships
with co-workers (e.g., peers, supervisors, managers). Individuals who score high on this scale:
- Tend to have harmonious and friendly relationships with others
- Usually demonstrate appreciation and respect for other people's values, ideas, and perspectives
- Prefer to work with others in a "team environment" to achieve organizational objectives
- Are more likely to remain calm and use tact when resolving interpersonal problems
- Are characterized as being cooperative, extroverted, friendly, helpful, patient, and self-controlled
Sales Aptitude
This scale assesses people's interest and willingness to promote a company's products and services
as part of their job. Individuals who score high on this scale:
- Have enjoyed selling products to individuals during fundraising efforts
- Find selling interesting and tend to feel comfortable selling products and services
- Like the challenge of persuading individuals to change their opinions and behavior
- Are generally motivated by "winning" and achieving tangible results
- Are characterized as being achievement-oriented, assertive, enterprising,
persuasive, positive, and sociable
Persuasiveness
This scale assesses people's need or desire to influence
the decisions, actions, and opinions of others. Individuals who score high on this scale:
- Feel comfortable interacting with a wide variety of people
- Like the challenge of persuading individuals to change their opinions and behavior
- Tend to be motivated by situations that allow them to demonstrate their intelligence
and to win arguments
- Typically voice their own opinions without being concerned about what other people
may think
- Are characterized as being articulate, assertive, persuasive, quick-witted,
self-confident , and sociable
Self-Reliance
This scale assesses people's preference for manual work that
involves minimal guidance and supervision from others. Individuals who score high on
this scale:
- Are very confident in their own abilities and demonstrate self-reliance in achieving
work objectives
- Prefer to "stand on their own two feet" and to "be their own boss"
- Are highly motivated by work challenges that involve movement and physical endurance
- Are willing to accept adverse job conditions such as confined work spaces and inclement weather
- Are characterized as being able-bodied, independent, individualistic, self-confident,
self-motivated, and self-sufficient
Safety Awareness
This scale assesses people's interest in paying
constant attention to safety considerations in order to prevent accidents and to avoid
injuries on one's job. Individuals who score high on this scale:
- Consistently apply established safety procedures and techniques when performing
both routine and dangerous tasks
- Understand the importance of using safety devices and equipment to protect themselves
and others
- Are attentive to circumstances and consider potential negative consequences if
safety policies are ignored
- Tend to take the necessary precautions to decrease the chances of causing or becoming
involved in an accident
- Are characterized as being alert, careful, cautious, commonsensical, focused,
and observant
Mechanical Aptitude
This scale assesses people's interests
and preferences regarding repairing mechanical and electrical devices. Individuals who
score high on this scale:
- Prefer manual activities and working with their hands
- Tend to have a lot of curiosity regarding mechanical and electrical devices and how they work
- Typically enjoy fixing mechanical and electrical devices that get broken
- Like to solve "tangible" problems
- Are characterized as being curious, handy, mechanically-inclined, physical,
self-reliant, and solutions-oriented
Response Reliability
This scale assesses people's ability to provide
reliable, consistent responses to items in the questionnaire. Individuals who score high on this scale:
- Do not answer questionnaire items haphazardly
- Comprehend the intent and meaning of questionnaire items
- Are characterized as being accurate, credible, and thorough