Orders & Payments

  1. We allow only authorized administrators in an organization to purchase our products and services.
  2. We accept only phone orders for our paper-based products. We do not accept orders for our paper-based products via email or fax.
  3. We accept only credit cards (Visa®, MasterCard®, American Express®, Discover®), company checks, and bank checks for our products and services. We do not accept personal checks.
  4. Customers may use only one payment option (e.g., credit card, company check) per order.
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  5. Checks returned due to insufficient funds (NSF) will involve a $50.00 service charge.
  6. If you pay by check and you are not using a purchase order (PO), we may cancel your order if we do not receive your check within 10 business days after your order is placed.
  7. Unless an organization is approved to use purchase orders, if a customer uses a check to pay for an order, paper-based products may not be shipped and online products may not be processed until the check is received and funds are deposited.
  8. Typically, we do not allow organizations to use purchase orders to purchase our products. Upon request, however, we may approve the use of purchase orders (i.e., with an approved credit limit). We use various criteria in the approval process (e.g., credit rating, payment history with us).
  9. Payment terms for purchase orders are NET 15 days.
  10. If approved to order our products using purchase orders, customers may use only one purchase order number per order.
  11. If you pay by credit card, you may need to contact your credit card company to pre-authorize unusually large orders.
  12. Customers are not allowed to change an order for our products after we receive payment for the order.
  13. Customers are allowed to cancel an order within 60 minutes after the order has been placed. Customers are not allowed to cancel an order after this 60-minute period has elapsed.
  14. We reserve the right to cancel any order for our products or services at our own discretion (e.g., for reasons such as non-payment for past orders, breach of contract, suspected fraudulent activity, or pricing errors).