Returns & Refunds

  1. Returns and refunds apply to paper-based products only.
  2. We do not issue refunds for products returned after 90 days from the purchase date.
  3. Customers wishing to receive a refund for products they have purchased must request an RMA (Return Material Authorization) from us.
  4. We do not issue RMAs to customers for products that were not purchased on their account.
  5. We do not issue RMAs to customers for products for which we have not received payment.
  6. We do not issue RMAs to customers whose Company Account has been closed or suspended.
  7. Under certain circumstances, we may deny a customer's request for an RMA at our own discretion.
  8. Customers may cancel an RMA prior to shipping products they previously wanted to return.
  9. We are unable to modify an RMA after it has been issued (e.g., customers wishing to return additional products not included in the original request for an RMA must request a second RMA).
  10. The return deadline (i.e., 10 calendar days after the date an RMA is issued) on an RMA refers to the latest acceptable delivery date for products that a customer is shipping back to us.
  11. We require an RMA for each order involving products that customers wish to return (e.g., if a customer wishes to return products from two orders, two RMAs must be requested).
  12. We issue refunds for products that customers have returned to us only if we have previously issued an RMA for these products.
  13. We issue refunds for products that customers have returned to us in acceptable condition within 10 business days after receiving the products.
  14. We issue refunds only for products that we have authorized customers to return to us (i.e., customers returning fewer products than what is indicated on an RMA will receive a refund only for those products returned).
  15. We issue refunds for returned products only when we have received all items being returned to us (e.g., after we have received the last shipment pertaining to the RMA).
  16. If a customer returns products to us without an RMA, we do not ship these products back to the customer.
  17. Refunds do not apply to "free" products that customers have received from us (e.g., promotional or complimentary products) or to products that have been purchased under an "all sales final" agreement.
  18. Refunds apply only to returned products that are undamaged, unused, and unopened (e.g., all sheets still remain on pads, material is still in its original shrink wrap, GBT seal is still intact). Refunds will not be issued for products that have been removed from their original shink wrap or if the GBT seal has been damaged in any way.
  19. We do not refund shipping and handling charges pertaining to products that customers return to us.
  20. We do not refund import taxes or tariffs pertaining to products that customers return to us.
  21. We refund any applicable sales tax pertaining to products that customers return to us.
  22. For refund and exchange purposes, the "purchase date" for paper-based products is the date the products were shipped to a customer.
  23. Except for situations indicated below, all returned products are subject to a standard service charge, which is deducted from the total refund amount, based on the following schedule:
    • Products returned within 30 calendar days from the purchase date are subject to a 20% standard service charge.
    • Products returned within 31 to 60 calendar days from the purchase date are subject to a 30% standard service charge.
    • Products returned within 61 to 90 calendar days from the purchase date are subject to a 40% standard service charge.
  24. Returned products may be subject to an additional service charge, which is deducted from the total refund amount at our sole discretion, if we do not receive products being returned to us by the "return deadline" (i.e., 10 calendar days after the date an RMA is issued) or if a customer does not follow our "return procedures" (e.g., shipping all returned products from one location on the same date, writing the RMA number on each box of products being returned).
  25. Customers may request one five-day extension to the return deadline (i.e., ten calendar days after the date the RMA was issued) indicated on an RMA.
  26. Our minimum service fee for returned products is $10.00 per RMA.
  27. Customers are required to pay for shipping products that they return to us.
  28. We refuse products returned to us that customers have shipped COD.
  29. Since we are not responsible for returned products that are lost or damaged in shipment, we recommend that customers insure all shipments to us.
  30. We pay for shipping and handling and do not charge a service fee for returned products in the following situations:
    • If we ship the incorrect products.
    • If products are defective.
    • If we provide erroneous information about the products.
  31. Customers wishing to exchange one of our products for another product must first return the product to us and then order the replacement product.
  32. Unless circumstances prevent us from doing so, we issue refunds for returned products according to the original type of payment received (e.g., credit cards are credited for credit card payments, checks are issued for payments by check).