Employee certification test programs certainly are not new and have existed in some industries for decades. Those that have been shown to be effective tend to have the following characteristics:

• Administered by a third party

  A self-administered employee certification program generally raises issues regarding conflict of interest. Third-party involvement ensures objectivity and integrity regarding the administration and scoring of employee certification tests.

• Comprehensive assessment

  Employees are usually administered written tests and/or job performance tests in a number of specialized areas. The number of items per certification test varies, depending on the subject matter.

• Standardized process

  Stringent guidelines are often followed to minimize errors and maximize efficiency during the certification testing process.

• Test standards

  To become fully certified, individuals must meet the established standard on each certification exam in the battery. A relatively high score on one test cannot compensate for a low score on another test.

• Recertification

  In some certification assessment programs, certified individuals are required to complete additional certification tests after a specified period of time (e.g., every year) to maintain their certification status.

• Certification tests ensure that employees are meeting minimum performance standards.
• Certification testing helps you identify employees who require additional training.
• Employee certification programs can be effective marketing tools.

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